Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with MT Graphics. We are committed to delivering your personalized products safely and on time.

Order Processing

Most of our products are customized and made to order.

  • Orders are processed after successful payment confirmation.

  • Customized products are typically prepared and dispatched within 3 business days from the date of order.

  • During festive seasons or periods of high order volume, processing times may be slightly longer.

Shipping & Delivery

Once your order has been dispatched, delivery time depends on the destination and the courier partner.

Estimated delivery times may vary based on:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Other unforeseen circumstances

While we strive to ensure timely delivery, MT Graphics cannot guarantee exact delivery dates once the shipment has been handed over to the courier.

Order Tracking

Once your order has been shipped, you will receive tracking details (where available) so you can monitor your shipment's progress.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order.

MT Graphics is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Photos of the damaged product

  • Photos of the packaging

We will review the issue and provide an appropriate resolution.

Delivery Delays

Although we dispatch orders within 3 business days, delivery timelines are managed by our courier partners. Delays caused by courier operations, natural events, strikes, or other circumstances beyond our control may occasionally occur.

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding your shipment or delivery, please contact us through our Contact Us page or our official support channels. Our team will be happy to assist you.