Terms of service

Terms of Service

Last Updated: July 2026

Welcome to MT Graphics. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

MT Graphics provides personalized gifting products, custom home décor, corporate gifts, and related services through our online store.

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products & Customization

Most products sold by MT Graphics are personalized and manufactured according to the information provided by the customer.

Customers are responsible for ensuring that:

  • Uploaded photos are clear and of good quality.

  • Names, spellings, dates, and custom text are accurate.

  • Logos or artwork submitted are owned by them or they have permission to use them.

MT Graphics is not responsible for errors resulting from incorrect information provided by the customer.

3. Pricing & Payments

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Payments must be completed before production begins. Orders are processed only after successful payment confirmation.

We reserve the right to change product prices at any time without prior notice.

4. Order Acceptance

After placing an order, you will receive an order confirmation.

MT Graphics reserves the right to cancel or refuse any order due to:

  • Incorrect pricing

  • Product availability

  • Suspected fraudulent activity

  • Incomplete customer information

  • Technical errors

If payment has already been made for a cancelled order, the applicable refund will be processed.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on product customization, courier services, location, weather conditions, or other unforeseen circumstances.

MT Graphics is not responsible for delays caused by courier partners once the order has been dispatched.

6. Returns & Refunds

Customized and personalized products are made specifically for each customer and cannot be returned, exchanged, or refunded unless:

  • The product arrives damaged.

  • The wrong product is delivered.

  • The product has a verified manufacturing defect.

Please refer to our Return & Refund Policy for complete details.

7. Intellectual Property

All content on this website, including:

  • Logos

  • Product images

  • Designs

  • Graphics

  • Text

  • Website content

is the property of MT Graphics and may not be copied, reproduced, distributed, or used without prior written permission.

8. Customer Content

Customers retain ownership of the photos, logos, and artwork they upload.

By submitting customization files, you grant MT Graphics permission to use them solely for producing the ordered products.

We will not use customer content for advertising or promotional purposes without explicit permission.

9. Limitation of Liability

MT Graphics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the value of the purchased product.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.

11. Changes to These Terms

MT Graphics reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this page.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the competent courts in Kerala, India.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page or our official support channels.